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Job Details
Company Name :
Dell International Services
Job Type
:
Call Centre/ITES/Telecalling
Job Title
:
TECH SUPPORT ASSOCIATES
Skill
:
1. Basics of Computers including Operating Systems, hardware and internet . 2. Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage Exposure to technical support trouble shooting in international call centers will be an added advantage.
Qualification
:
Graduate or Undergraduate B.B.A, B.C.A, B.Com
Experience
:
0 - 1 year(s)
Location
:
Bangalore
Contact Person
:
Sameer
Phone No
:
9886109778
Mobile No
:
9743207026
Email
:
sameer_javed@dell.com
Website
:
www.dell.com
Job Description
:
Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Company Info
:
$ 58.2 billion corporation, operating across 6 continents from 28 countries, 80,000 employees globally
.
Pioneer of the Direct selling model
Premier provider of technology products and services ( primarily Desktops, Laptops and Servers)
One of the world’s largest PC Manufacturers.
Dell
International Services
:
Key driver of the Dell Direct Model
13,500 employees in India and offices at Bangalore, Hyderabad, Gurgaon and Chandigarh
Work spectrum spans R&D, IT, Analytics, Sales and Customer Experience Centres.
Operates one of the largest captive Customer Experience Centres providing support to Dell customers worldwide.
Additional Info
:
Qualification and Experience Required
: Bachelor Degree, PUC (with one year of
international call
center experience);
Diploma Courses (post 10+2 with 1 year
international call
center experience);
Engineering Degree or Post Graduate Degree (with at least 1 year experience in
customer care
/ semi-tech
international call
center process)
1.Basics of Computers including Operating Systems, hardware and internet .
2.Basic PC Hardware / A+ Certification /
MCDST Certification
90 days will be added advantage
Exposure to technical support trouble shooting in
international call
centers will be an added advantage.
Address
:
Freshers Technical Jobs - Dell - Bangalore
JobTitle: TECH SUPPORT ASSOCIATES
About Dell International Services :
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Experience: 0 - 3 Years
Skills: PC Hardware
Desired:
Bachelor Degree, PUC (with one year of international call center experience); Diploma Courses (post 10+2 with 1 year international call center experience); Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process) 1. Basics of Computers including Operating Systems, hardware and internet . 2. Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage Exposure to technical support trouble shooting in international call centers will be an added advantage.
Location: Bengaluru/Bangalore
Education: Any Graduate / Any PG Course
Apply: send your CV to sameer_javed@dell.com
Venue;
Dell International Services
Divyashree Greens,Survey # 12/1, 12/2A ,
Challaghata village, Varthur Hobli,
Kormangla Inner Ring Road,
Bangalore,Karnataka,INDIA
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