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Job Details
  Company Name :      RICOM Technologies
Job Type : Call Centre/ITES/Telecalling
Job Title : V&A Trainer cum Quality Analyst
Skill : Voice and Accent, V&A Trainer cum Quality Analyst
Qualification : Diploma
Experience : 1 - 5 year(s)
Location : Hyderabad
Contact Person : careers
Phone No : 040-65355893
Mobile No :
Email :
Website :
Job Description : Position: V&A Trainer cum Quality Analyst.

Job Type: Part time

Location: Hyderabad, Secunderabad.

Relevant Exp into V&A/ QA: MINIMUM of 1 year


Candidates should have good written and oral Communication Skills.
Conduct coaching and feedback sessions (Quality and process-related) for the Quality and Operations teams.
To monitor, mentor, coach and supervise the agents in overall effectiveness.
Providing training in soft skills, communication skills
Training in Personality Development, Telephone Etiquette.
Responsible for the quality of the sales
Constant co-ordination in terms of training & quality
Develop training methods for sales and thereby lead to increasing the productivity
Responsible for training on neutralization of accents for existing as well as for the new joinees.
Ensuring quality and productivity entirely.
CERTIFICATIONS into relevant field preferred.
Candidates should be willing to work in night shifts.
Company Info : RICOM is an IT-enabled services company providing most efficient and cost effective

BPO services.
Inbound Call center Services.
Outbound call center Services.

RICOM brings together world-class resources, software, and expertise to help create valuable relationships between our clients, their customers and their employees.

We are located in Hyderabad, India.
Additional Info :
Address : RICOM Technologies Pvt. Ltd.
201, 2nd Floor, RATNA Nilay,
Above TANEESHA Dresses,
Near Narayanguda Flyover,
Himayath Nagar,
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