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Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools. Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines. Escalate problems when unable to resolve customer issues. Log and sufficiently document all contacts with customers in designated tools.

$ 58.2 billion corporation, operating across 6 continents from 28 countries, 80,000 employees globally.Pioneer of the Direct selling modelPremier provider of technology products and services ( primarily Desktops, Laptops and Servers)One of the world’s largest PC Manufacturers.Dell International Services:Key driver of the Dell Direct Model13,500 employees in India and offices at Bangalore, Hyderabad, Gurgaon and ChandigarhWork spectrum spans R&D, IT, Analytics, Sales and Customer Experience Centres.Operates one of the largest captive Customer Experience Centres providing support to Dell customers worldwide.

Qualification and Experience Required: Bachelor Degree, PUC (with one year of international call center experience);Diploma Courses (post 10+2 with 1 year international call center experience);Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)1.Basics of Computers including Operating Systems, hardware and internet .2.Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantageExposure to technical support trouble shooting in international call centers will be an added advantage.