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Position: V&A Trainer cum Quality Analyst. Job Type: Part time Location: Hyderabad, Secunderabad. Relevant Exp into V&A/ QA: MINIMUM of 1 year DESIRED PROFILE: • Candidates should have good written and oral Communication Skills. • Conduct coaching and feedback sessions (Quality and process-related) for the Quality and Operations teams. • To monitor, mentor, coach and supervise the agents in overall effectiveness. • Providing training in soft skills, communication skills • Training in Personality Development, Telephone Etiquette. • Responsible for the quality of the sales • Constant co-ordination in terms of training & quality • Develop training methods for sales and thereby lead to increasing the productivity • Responsible for training on neutralization of accents for existing as well as for the new joinees. • Ensuring quality and productivity entirely. • CERTIFICATIONS into relevant field preferred. • Candidates should be willing to work in night shifts.

RICOM is an IT-enabled services company providing most efficient and cost effective » BPO services. » Inbound Call center Services. » Outbound call center Services. RICOM brings together world-class resources, software, and expertise to help create valuable relationships between our clients, their customers and their employees. We are located in Hyderabad, India.